Privacy Policy

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We want your on-line experience to be enjoyable and we take care to respect your privacy when you visit our web site. We abide by a strict Code of Practice that demands we handle your personal details responsibly. This Code also requires that we act fairly and honestly in all of our customer transactions. We do this gladly because we know that if you have a good experience with us, you will want to visit this web site again. Generally, we use the information we collect about you for two purposes: to facilitate your participation and to create a better, more personalised experience for you. Our electronic commerce and privacy standards are derived from the world’s best business practices and we abide by the following principles:

 

We Provide Essential Online Information

We provide clear, complete and up-to-date information online about our business and the products and services we offer. This includes how to get in touch with us. This information helps you to make informed choices.

We keep complete and accurate records of online transactions when you interact with us online.

If you have a problem with any of our goods or services, we maintain information online about how to make a complaint, obtain redress or pursue dispute resolution. We have put in place an effective mechanism and procedure to help you. We can be e-mailed at mail@hannas.com.au if there is a problem.

 

We Have A Secure System

In this age of internet communication, we have learned that participants require peace of mind when it comes to the security of using the internet. We have taken steps to ensure your personal information is safe by developing and using a secure server that has the most up-to-date encryption (decoding) methods. This means all our customer data is protected against misuse, loss or unauthorised access, modification or disclosure. In addition, we also take steps to destroy or suppress personal information if it is no longer needed for any purpose.

 

Information Collection/Use

We only collect customer information that is necessary for what we do. For example, when you make a suggestion online, we need to have your name, e-mail address and the suggestion itself. In addition, we limit the collection of highly sensitive information about customers because, in general, it is not necessary for what we do.

We always tell you who we are and what we intend to do with your information when we receive it. We strive to be open – we will let you know what sort of personal information we hold, how we collect it, how we use and disclose it, if you want to know.

We also ensure that your personal details are accurate, complete and up-to-date when we use or collect them through our verification process.

We only collect personal information by lawful and fair means. This means we are never unreasonably intrusive when it comes to dealing with our customers. From time to time, we may also collect non-personal information from our customers. This helps us in our ongoing efforts to improve our web site and the on-line experience for our visitors. We also monitor our customers’ usage of our web site to make improvements and provide other items you might want to know about.

As much as possible, we will collect your information directly from you. If we collect details about you from someone else, we will, whenever possible, make sure you know we have done this and why.

 

We Will Respect Your Preferences

We may also use the information we collect to keep you abreast of changes in our web site, to inform you about new products and services, or to let you know about special offers you might find worthwhile. If you would rather not receive this information, you can visit our web page and let us know.

We always provide customers with an opportunity to opt-out of receiving future offers via e-mail. If you don’t wish to receive new information, just e-mail us at mail@hannas.com.au and we will delete your details from all internal marketing lists and future campaigns.

 

Offering Information to Other Parties

We only use or disclose information about our customers in ways they would expect. This means we only use information to improve our web site or services.

 

Let Us Know What You Think

Privacy is a sensitive issue. At anytime, if you believe we have not adhered to these principles, please let us know us by e-mail at mail@hannas.com.au and we will make every effort to review and correct the problem. We also welcome your questions and comments about privacy and our Code of Practice.